Access to Property

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Clients must provide safe entry to the home at the scheduled service time.

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If we cannot access the home due to lock-out or entry issues, a lock-out fee may apply (up to half the cost of the service).

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Cancellation & Rescheduling Policy

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We understand life happens. If you need to cancel or reschedule:

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● More than 24 hours notice: No fee
● Less than 24 hours notice: $50 fee
● Same-day/lock-out: Up to half the price of service

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Recurring appointments that are skipped or postponed may be subject to an adjusted rate due to extra cleaning time needed.

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Payment Policy

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Payment is due at the time of service.

Accepted methods include:

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Credit/Debit

Cash

Online Invoice/Check

Late payments: $10 per day late fee

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Satisfaction Guarantee

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If you are not satisfied with your cleaning, notify us within 24 hours. We will gladly return to re-clean affected areas at no charge. Refunds are not issued in place of re-cleans.

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Client Preparation

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To help us serve you efficiently, please:

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● Pick up toys, clothing & small clutter

● Secure pets
● Put away valuables and fragile items

● Ensure access is provided

● Communicate any special areas of concern

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We do not move heavy furniture or use ladders beyond a 2-step stool.

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Safety & Hazard Policy

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For safety reasons, we do not clean:

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● Pest infestations
● Mold
● Biohazards/bodily fluids

● Homes with aggressive or unsafe animals
●Areas that we cannot reach beyond a 3 step stool and long stick duster

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We reserve the right to refuse unsafe conditions.

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Damage & Liability

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We treat your home with care. In the rare event of accidental damage:

● Report any issue within 24-hours

● We will inspect and determine a fair resolution

 

Not responsible for:

● Pre-existing damage or wear & tear
● Unstable or improperly installed items
● Items not disclosed as delicate or high value
● Surfaces damaged due to age or improper installation
● Damage caused by products/supplies the client requires us to use

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Please secure fragile and sentimental items prior to service. We are insured for your peace of mind.

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Photos

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We may take before/after photos. Photos will not include personal items or identifying details.

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To opt-out, simply let us know.

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Policy Updates

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Policies may be updated at any time and posted on our website. Continuing to schedule with us is an agreement to our terms and conditions.